‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an clear candidate for social media algorithms.
Yet the brand’s emergence as a popular subject on TikTok has placed it at the forefront of an advertising revolution, in which large companies are spending big on content creators and putting fewer resources into promoting products in conventional outlets.
A Journey from Drilling to Digital
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Today, a spree of user-generated videos have chronicled its broad application in “everyday tips”.
It has been touted as a fix for dirty sneakers or prolonging the scent of perfume, as well as a fix for noisy doorways. It has even been deployed to prevent the annoyance of chip seasoning clinging to fingers.
Leveraging the Buzz
Detecting the product’s new life online, strategists within the corporation amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers.
Suggestions that it lessened the sensation of spicy food on lips were validated. So too were ideas it could prolong perfume and rejuvenate purses. Claims that it would bleach teeth or lengthen eyelashes were disproven.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to turbocharge spending on content creators.
This tracking of digital spaces to inform business strategy has been termed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on social media content.
Shifting to Modern Engagement
Selina Sykes, who is leading the online push, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.
“There’s this moving away from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these communities feel niche, yet they are vast.
“If you can make sure your brand is shared by consumers, recommended by peers, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The strategy reflects seismic changes occurring in how media is consumed, with the youth demographic devoting greater hours to social media platforms than television, magazines or radio.
The transition is visible in declines in traditional media advertising. Within the United Kingdom, advertising income for leading TV channels have dropped substantially in inflation-adjusted terms since 2019.
The Creator Economy Boom
Additionally, it points to a blurring of media roles as brands effectively act as media producers, collaborating with a multitude of digital creators to promote their goods.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us people trust recommendations from the individuals they follow over traditional advertisements. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to see what works.
Such methods are increasing. Marketing investment on digital creator partnerships is increasing four times faster than the media industry overall. Across the United States, it has over doubled since 2021 and is expected to hit tens of billions in 2025.
TV's Lasting Role
Despite the huge changes, experts said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”